Terms and Conditions

AGREEMENT TO OUR LEGAL TERMS

We are JackiePoot Creations Ltd, a company incorporated in England and Wales under company number 17206871 ("Company," "we," "us," "our"). Our registered office is at 124 City Road, London, EC1V 2NX, United Kingdom.

We operate the mobile application Cuppi (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). You can contact us by email at support@cuppi.co.uk.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and JackiePoot Creations Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Minors and Parental Consent

The Services are intended for users who are at least 13 years of age. Users under the age of 18 ("Minors") must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a Minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

1. OUR SERVICES & GEOGRAPHIC RESTRICTION

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.

UK Exclusivity: The App is intended solely for users residing in the United Kingdom. We make no representations that the Services are appropriate or available for use in other locations.

2. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as the trademarks and logos ("Marks"). Some Content, such as fonts and sounds, is licensed from third parties and is listed in the Open Source and Third-Party Software Notices in the App.

Your Licence: Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and download or print a copy of the Content solely for your personal, non-commercial use.

3. USER REPRESENTATIONS & SECURITY

By using the Services, you represent and warrant that:

All registration information you submit will be true, accurate, current, and complete.
You will maintain the security of your account, including any 2-Step Verification (TOTP) codes or authenticator apps used to secure your profile.
If you are a Minor, you have received parental or guardian permission to use the Services.
Your use of the Services will not violate any applicable UK law or regulation.

3A. HOUSEHOLD ROLES AND SENSITIVE ACCESS

The App supports three membership roles within a Household: Owner, Adult, and Child. The Household Owner has full administrative control, including the ability to invite and remove members, transfer ownership, and suspend members.

Household Owners may grant or revoke "Sensitive Access" - a time-limited permission that allows a Child account to access features otherwise restricted by parental controls. The Owner is responsible for managing the roles and access levels of all Household members. Sensitive Access grants expire automatically and may be revoked at any time by the Owner.

Some features are for the Owner and Adults only. Child accounts cannot use Car, budget features, private chores or marketing.

3B. USER-GENERATED CONTENT (HOUSEHOLD FEED)

The App includes a private Household Feed where members can post text, images, GIFs, and links. GIFs must be under 3MB and other images under 10MB. You retain ownership of the content you create. By posting content, you grant JackiePoot Creations Ltd a limited, royalty-free licence to store and display that content to members of your Household within the App.

Content posted to the Feed is private and visible only to members of your Household. When you post a URL, our servers automatically fetch publicly available metadata (title, preview image) from that URL to generate a link preview. A version history of edited posts and comments is retained. You may delete your own posts and comments at any time.

The same licence applies to photos and notes you add elsewhere in the App, such as vehicle photos, tyre-sticker photos and chore notes.

3C. CONTENT REPORTING AND MODERATION

Members may report posts, comments, or other content that violates these Terms. When a report is submitted, a snapshot of the reported content and the reporter's email address are stored by us for moderation review. We reserve the right to remove content, suspend, or permanently ban accounts that breach these Terms or the prohibited activities listed in Section 7.

3D. THIRD-PARTY CONTENT IN YOUR POSTS

You must only post GIFs, images and other material that you own or have the right to share. Many GIFs found online are owned by someone else. If you post them, you are responsible for doing so.

If you believe content in the App infringes your copyright, email support@cuppi.co.uk with the content, your rights in it and your contact details. We will review the notice and may remove the content.

4. CUPPI PRO PURCHASES AND SUBSCRIPTIONS

Billing: Payment for Cuppi Pro will be charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew (monthly or annually) unless cancelled at least 24 hours before the end of the current period.
Household Sharing: A Cuppi Pro subscription acts as a "Master Key." The purchasing user (the "Owner") unlocks premium features for all active members of their single connected Household. Once a Cuppi Pro subscription has been linked to a Household, it cannot be transferred to a different Household for 30 days. This restriction exists to prevent subscription abuse. We reserve the right to restrict or revoke subscription benefits if we detect abuse of the Household system (e.g., rapidly moving between multiple households to grant unauthorised premium access).
Refunds: All transactions are processed by Apple. We do not process refunds directly. You must contact Apple Support for refund requests.
Free Trials & Offers: Any unused portion of a free trial period or introductory offer will be forfeited if you change your subscription tier.

A chore added when you are at the active-chore limit is saved for later and stays inactive. We may change plan limits. If we reduce a limit, we will tell you in the App first. If a change is to your disadvantage, you can cancel your Cuppi Pro subscription through Apple before it next renews.

If your household moves from Pro to Free, you keep what you have saved and can still edit or delete it. You cannot add new items above the Free limits, such as warranties or payment history, until you upgrade again.

4A. SHOPPING LISTS

The App includes a shared Shopping Lists feature accessible to Household members. Shopping lists and their items are stored in the cloud and synchronised across devices. Lists may be marked as private, in which case they are visible only to the creator. Ownership of a shopping list may be transferred to another Household member by the current owner. A shared list created with Siri counts towards your plan's shared list limit.

4B. CHORES

Household members can create, assign, rotate and complete chores. Household chores and their history are visible to every member. Adults can also keep private chores, which only they can see.

If you leave a Household, chores assigned to you are reassigned and your completions stay in the Household's history. If you delete your account, your name in that history is replaced with "Former member". A deleted chore can be restored for 30 days.

A chore can include a website link. Linked websites are run by others, and we are not responsible for them.

4C. MARKETING MESSAGES

If you sign up, we will send you the marketing messages you chose, by push notification, email or both, as described in our Privacy Policy. Signing up is optional and is not needed to use Cuppi. You can stop at any time in Settings → Notifications & Email or with the unsubscribe link in any marketing email. We do not send marketing to child accounts.

Service messages, such as security alerts, verification codes and reminders you set up, are not marketing. You will still receive them if you turn marketing off.

4D. SIRI

You can use some features through Siri. Siri is provided by Apple under Apple's own terms. We are not responsible for how Siri understands or processes your request. Check the App if a Siri action does not do what you expected.

5. AUTOMATED FEATURES ("THE COMPANION")

The App includes an automated feature known as the "Companion" which generates monthly overviews, smart posts, and reminders based on your Household's inputted data.

Not Generative AI: The Companion uses deterministic programming to organise your data. It does not utilise generative AI, Large Language Models (LLMs), or external AI servers to write these updates.
Monthly Schedule: The Companion automatically generates a draft monthly overview on the first of each month. Household members can configure which data types are included via the Companion settings screen.
Accuracy: The Companion relies entirely on the accuracy of the data you input (e.g., bin collection dates, pet medication logs). We are not responsible for missed reminders caused by incorrect data entry.

6. FINANCIAL AND HEALTH DISCLAIMERS

Financial Data: The Budget, Receipt and Car cost features are provided for informational and personal tracking purposes only. We are not financial advisors. We do not guarantee the accuracy of OCR receipt scanning, and you should not rely on the App for tax, legal, or professional accounting advice.
Pet Health Data: The Pet Medication and Vaccination tracking features are for convenience only. We are not veterinarians. You must always consult a qualified veterinary professional for your pet's medical needs and rely on their prescribed schedules, regardless of the reminders generated by the App. The App allows you to export a pet's health and condition history as a PDF document. These export files are generated on our servers and are available for download for 24 hours via a secure, expiring link. After 24 hours, the export file is permanently deleted from our servers.
Medication Doses: If you record or skip a dose from a notification, check the App to make sure it was saved.

6A. CAR

Vehicle data: Vehicle, MOT and recall details come from the DVSA. We do not check them and cannot promise they are complete, correct or up to date. Check official sources, such as GOV.UK, before you rely on them.
Your entries: Tax and insurance dates, amounts and other details are only as accurate as what your household types in.
Your legal duties: You remain responsible for keeping your vehicle taxed, insured and with a valid MOT. Cuppi does not tax, insure or book an MOT for you.
Tyre pressures: Pressures you enter are for reference. Always follow your vehicle manufacturer's guidance.
Deleting a car: A deleted car and its photos, costs and warranties are removed at once and cannot be restored.

7. PROHIBITED ACTIVITIES & COMMUNITY CONDUCT

You may not use the Services for any purpose other than that for which we make them available. Prohibited activities include:

Attempting to reverse engineer, decompile, or disassemble the App's proprietary software.
Creating multiple anonymous accounts to abuse free-tier limits or bypass rate limiting.
Harassing, abusing, or harming other Household members within the App.
Submitting false or malicious reports against other users.
Using the Shopping List feature to share lists or access data outside of your authorised Household.
Looking up vehicles you have no reason to track, or using vehicle lookups to collect data in bulk.
Posting content you do not have the right to share.

8. USER DATA & CLOUD SYNC

We maintain certain data to provide cloud synchronisation and multi-device access.

Our Responsibility: We perform regular backups of cloud-stored data. If data is lost because of our failure to take reasonable care, we will use reasonable endeavours to restore it.
Your Responsibility: You are responsible for any data you transmit. Except as required by UK Consumer Law, we are not liable for data loss or corruption.

8A. SERVICE AVAILABILITY AND REMINDERS

Reminders: Reminders and notifications, including chore, Car, bin and medication reminders, are sent on a best-effort basis. Delivery depends on your device settings and on Apple's push service. Do not rely on them alone for anything important.
Limits: To keep the Services reliable we limit how often some features can be used. For example, each person can look up 20 vehicles an hour, and lookups for all users are capped each day. A lookup may fail if a limit is reached or if the DVSA service is unavailable.
Changes: We may pause or switch off a feature, such as Car, Chores or marketing messages, for maintenance, security or legal reasons. If we remove a paid feature for good, we will tell you first.

9. TERM AND TERMINATION

These terms remain in effect while you use the Services. You may request deletion of your account at any time via the Security Centre in the App. A 7-day grace period applies: your account and data will be retained for 7 days, during which you may cancel the deletion request. After 7 days, your account and all associated data are permanently and irrecoverably deleted from our servers.

We reserve the right to terminate your access for a material breach of these terms.

10. LIMITATIONS OF LIABILITY

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Subject to the above, our total liability to you for any claim arising from the Services shall be limited to the amount paid by you to us (if any) during the six (6) month period prior to the cause of action, or £50, whichever is greater.

11. CHANGES TO THESE TERMS

We may update these Legal Terms. Before an important change takes effect, we will give you reasonable notice by email and in the App. You do not need to accept the changes: if you keep using the Services after they take effect, the updated terms apply. If you do not agree with them, you can stop using the Services and delete your account at any time in the Security Centre, and cancel any Cuppi Pro subscription through Apple.

12. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

13. CONTACT US

JackiePoot Creations Ltd, 124 City Road, London, EC1V 2NX, United Kingdom

Email: support@cuppi.co.uk