The basics
The Home feed, notifications, your PIN and blocked users.
5 answers · Updated 30 Apr 2026
Frequently asked questions
How can we help?
158 answers across 10 topics. Updated 14 Oct 2026.
Popular questions
Set up & manage
Your account
Your profile, signing in and out, child accounts and your data.
6 answers · Updated 5 Aug 2026
Your household
Add people, transfer ownership, suspend members or delete a household.
5 answers · Updated 1 May 2026
Cuppi Pro & rewards
Free and Pro plans, cancelling, and the referral programme for free months and Lifetime Pro.
- Cuppi Pro and Free tiers
- Cancelling Pro subscription
- How can I sign up for the Cuppi Referral Programme?
24 answers · Updated 13 Oct 2026
Features
Shopping
Lists, Shopping Mode, aisle sorting and sharing.
- How do I create a new shopping list?
- How do I edit a list's name or emoji?
- How do I delete a shopping list?
12 answers · Updated 23 Jun 2026
Bin Day
Set up collections, find your council and fix notifications.
- Everything about Bin Day
- How do I search for my Council to check the latest bin day information?
- How do I set up a Bin Day notification?
11 answers · Updated 23 Jun 2026
Budget
Approving the monthly budget, reviews, reminders and renewals.
28 answers · Updated 14 Oct 2026
Receipts
Scan or upload receipts, enhance them, search and track spending.
- What does the scanner do for me?
- How do I get the best scan?
- What's the difference between Scan receipt and Quick save?
37 answers · Updated 14 Oct 2026
Pets
Pet profiles, vaccinations, medications, vets and emergencies.
15 answers · Updated 14 Oct 2026
Birthdays & celebrations
Birthdays, In Memoriam profiles, celebrations, anniversaries and bank holidays.
15 answers · Updated 14 Oct 2026
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Browse all 158 questions
Cuppi Pro & rewards
- Cuppi Pro and Free tiers
- Cancelling Pro subscription
- How can I sign up for the Cuppi Referral Programme?
- Where do I find and how can I share my referral code?
- Does my referral code expire?
- Can I change or regenerate my referral code?
- Can I use a referral code when joining an existing household, or only when creating one?
- Does my friend get anything extra for using my referral code?
- My friend used the code during registration. Why didn't I get a Pro point?
- How can I redeem a Pro point for a free Pro month?
- I tapped on Redeem but it says it was rejected. Why?
- I accidentally tapped on "Mark as used" on a redeemed promo code. How can I bring it back?
- Which Apple ID should I use to redeem my free month code?
- Can I request more months than I have points for?
- Can I have more than one redemption request in progress at once?
- I'm part of a household but I can't see the earned free Pro "Redeem" button. Why?
- How can I earn free Cuppi Lifetime Pro?
- What's the difference between the earned Pro points and Lifetime Pro?
- I finally have enough Pro points to request Lifetime Pro. How can I redeem the offer?
- Do I need to keep accumulating Pro points and not redeem them to earn Lifetime Pro?
- Can Cuppi take back Lifetime Pro once it's been granted?
- If my friend refunds their subscription, do I lose points I've already redeemed?
- What happens to my referral points and code if I transfer household ownership?
- What happens to my unredeemed points if I delete my account?
Shopping
- How do I create a new shopping list?
- How do I edit a list's name or emoji?
- How do I delete a shopping list?
- What is the difference between Shared and Private lists?
- What can list owners do versus household members?
- How do I transfer ownership or change privacy?
- What is Shopping Mode?
- Customising your shopping layout
- Automatic Aisle Sorting
- Splitting Items (The "Divide & Conquer" Pro Feature)
- What are the limits on the Free Tier for Shopping?
- How do Child accounts interact with Shopping?
Bin Day
- Everything about Bin Day
- How do I search for my Council to check the latest bin day information?
- How do I set up a Bin Day notification?
- The Council link provided was not working. What can I do?
- How to edit bin day collections?
- A special Bin Day collection is coming up and the scheduled notification does not match reality. Can I skip or add a temporary day?
- How do I delete a Bin Day schedule?
- How can I change the notification timing for Bin Days?
- I haven’t received any Bin Day notifications. What can I do?
- Who can edit Bin Days?
- Will other household members see the changes I make in Bin Day?
Budget
- How do I approve a Budget?
- Who can approve a Budget?
- When can I approve next month’s budget?
- Who can see the Budget draft?
- Can I edit the Budget draft before the new month starts?
- What if I delete a Budget draft?
- What if nobody approves a Budget?
- What if two adults open the app at the same time? How does that affect Budget?
- What if I haven’t opened Cuppi Home for a while? Does that affect Budget?
- What does the review screen show in Budget?
- What is “Check these” in Budget Review?
- What does “What changed” show in Budget Review?
- What happens when I change an item’s amount?
- Who can change budget items?
- What is a usage-based budget item?
- How do I mark a budget item as usage-based?
- What if I’m adding a brand-new budget item that won’t repeat?
- Where can I see the One-off budget items?
- What is automatic Budget renewal?
- How do I turn automatic Budget renewal off?
- What Budget reminders will I get?
- Who gets Budget notifications?
- What happens to the notifications if my partner approves a Budget?
- I’m not getting Budget reminders. What should I check?
- How do I turn Budget reminders off?
- Is there a Companion budget post in my feed too?
- How do I change how price changes look on a Companion budget post?
- Do Companion budget posts appear in my in-app notification list?
Receipts
- What does the scanner do for me?
- How do I get the best scan?
- What's the difference between Scan receipt and Quick save?
- I scanned 3 pages but only some were kept.
- My receipt is really long. What should I do?
- My receipt has faded. Can I still save it?
- Why was my photo rejected?
- Can I upload a photo from my camera roll instead?
- Can I add a photo to a receipt after saving it?
- Can I add a receipt from a previous month?
- Do I need to be in a home to use Receipts?
- Can Cuppi read receipts from outside the UK?
- Can I attach a PDF?
- What works best as a PDF?
- Why won't my PDF upload?
- Can I mix photos and a PDF on one receipt?
- What is enhanced receipt processing?
- Why is the Enhance button locked or missing?
- I was asked for permission to run Enhanced Processing. What happens if I tap Not now?
- I enhanced a receipt and it's still not quite right.
- Can I enhance a receipt I've already saved?
- What does "Enhanced by Cuppi" at the bottom of a receipt mean?
- What are the Receipts limits on Free and Pro?
- How many receipts enhancements do I get?
- Can I add or change Receipts items?
- What happens when I delete a receipt?
- What are categories for?
- What's the barcode for?
- How do guarantees work on a receipt?
- What kinds of discount can I record?
- Is there a maximum receipt total?
- How do I search my receipts?
- Why can't I find an old receipt in search?
- Who in my home can see our receipts?
- What does "Spent from budget" mean?
- Where does my budget amount come from?
- My budget doesn't reset on the 1st. Can I change it?
Pets
- Important information regarding the Pets features
- Creating and Managing Pet Profiles
- Vaccination
- Medications
- Healing Tracker
- Weight history
- Vet
- Appointments
- Pet insurance
- What is the Emergency Veterinary slider?
- How do I set up the Emergency Veterinary phone number?
- What format can the Emergency Vet phone number be in?
- How do I call the Emergency Vet?
- Why don’t I see the Pet Emergency slider?
- Why can’t my child set the Emergency Veterinary phone number?
Birthdays & celebrations
- Creating Birthday profiles
- Gifts list
- Removing a birthday profile
- How to transition a Profile to "In Memoriam"?
- What to expect during the In Memoriam transition process for Birthday profiles?
- How an "In Memoriam" profile differs from Birthday profiles?
- How to edit In Memoriam profiles?
- How do notifications work for In Memoriam profiles?
- What is Celebrations?
- How many celebrations can I add?
- What notifications will I get with Celebrations?
- I’m not getting a notification. What should I check?
- How do I add an Anniversary?
- How do Bank Holidays work?
- How do I change or turn off Celebration reminders?