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Frequently Asked Questions
Bin Day
Everything about Bin Day
Who can edit Bin Days?
How can I change the notification timing for Bin Days?
Will other household members see the changes I make in Bin Day?
A special Bin Day collection is coming up and the scheduled notification does not match reality. Can I skip or add a temporary day?
I haven’t received any Bin Day notifications. What can I do?
How do I set up a Bin Day notification?
How do I delete a Bin Day schedule?
The Council link provided was not working. What can I do?
How to edit bin day collections?
How do I search for my Council to check the latest bin day information?
Birthday
Creating Birthday profiles
Gifts list
Removing a birthday profile
How to transition a Profile to "In Memoriam"?
What to expect during the In Memoriam transition process for Birthday profiles?
How an "In Memoriam" profile differs from Birthday profiles?
How to edit In Memoriam profiles?
How do notifications work for In Memoriam profiles?
General
Notifications
Managing Blocked Users & Unblock someone
Security Logs
I’ve forgotten my PIN
The Home Feed
Household Management
Adding household members
Deleting a household
Transfer household ownership
Suspending a Household Member
Household customisation
Personal Account
Child accounts
Signing out of Cuppi
Updating profile
How to set up 2-step verification?
What happens to my personal data after deleting my account?
Security Centre
Pets
Important information regarding the Pets features
Vaccination
Healing Tracker
Medications
Vet
Weight history
Appointments
Pet insurance
Creating and Managing Pet Profiles
Receipts
Can I add a photo to a receipt after saving it?
What are categories for?
What are the Receipts limits on Free and Pro?
What does the scanner do for me?
Can I mix photos and a PDF on one receipt?
How many receipts enhancements do I get?
Can I add or change Receipts items?
What happens when I delete a receipt?
What's the difference between Scan receipt and Quick save?
I was asked for permission to run Enhanced Processing. What happens if I tap Not now?
I scanned 3 pages but only some were kept.
How do I get the best scan?
Is there a maximum receipt total?
What works best as a PDF?
Why can't I find an old receipt in search?
What does "Spent from budget" mean?
What kinds of discount can I record?
Can I attach a PDF?
Why won't my PDF upload?
My budget doesn't reset on the 1st. Can I change it?
I enhanced a receipt and it's still not quite right.
Can I enhance a receipt I've already saved?
Do I need to be in a home to use Receipts?
Why is the Enhance button locked or missing?
Can Cuppi read receipts from outside the UK?
What is enhanced receipt processing?
Who in my home can see our receipts?
My receipt is really long. What should I do?
What does "Enhanced by Cuppi" at the bottom of a receipt mean?
Can I upload a photo from my camera roll instead?
What's the barcode for?
How do I search my receipts?
Why was my photo rejected?
Can I add a receipt from a previous month?
How do guarantees work on a receipt?
Where does my budget amount come from?
My receipt has faded. Can I still save it?
Receipts
Referral Programme
I tapped on Redeem but it says it was rejected. Why?
How can I sign up for the Cuppi Referral Programme?
Can I use a referral code when joining an existing household, or only when creating one?
I accidentally tapped on "Mark as used" on a redeemed promo code. How can I bring it back?
Can I request more months than I have points for?
Does my friend get anything extra for using my referral code?
Can I have more than one redemption request in progress at once?
Where do I find and how can I share my referral code?
I'm part of a household but I can't see the earned free Pro "Redeem" button. Why?
If my friend refunds their subscription, do I lose points I've already redeemed?
What happens to my referral points and code if I transfer household ownership?
Which Apple ID should I use to redeem my free month code?
Can Cuppi take back Lifetime Pro once it's been granted?
Can I change or regenerate my referral code?
How can I redeem a Pro point for a free Pro month?
My friend used the code during registration. Why didn't I get a Pro point?
I finally have enough Pro points to request Lifetime Pro. How can I redeem the offer?
Do I need to keep accumulating Pro points and not redeem them to earn Lifetime Pro?
Does my referral code expire?
What happens to my unredeemed points if I delete my account?
How can I earn free Cuppi Lifetime Pro?
What's the difference between the earned Pro points and Lifetime Pro?
Shopping
How do I create a new shopping list?
How do I edit a list's name or emoji?
How do I delete a shopping list?
What is the difference between Shared and Private lists?
What can list owners do versus household members?
How do I transfer ownership or change privacy?
What is Shopping Mode?
Customising your shopping layout
Automatic Aisle Sorting
Splitting Items (The "Divide & Conquer" Pro Feature)
What are the limits on the Free Tier for Shopping?
How do Child accounts interact with Shopping?
Subscription
Cuppi Pro and Free tiers
Cancelling Pro subscription
