Your household

Building your digital home starts with the people in it. We’ve made the invitation process straightforward so you can get your household up and running in no time.

1. Tap the Settings icon in your navigation bar.
2. Select Household to see your current home setup.
3. Scroll to the Family Members section and tap Invite Member.
   • Note: This option is available for our Pro and Max members.
4. You can create dedicated invitations for up to 3 Adults and 4 Children, helping you keep everyone’s roles organised.
5. Share the Connection: Open the invitation to share a secure link directly, or simply let them scan the QR code on your screen to join instantly.

A note on safety: Your household is a private space. Only share these invitation links or QR codes with people you know and trust. Invitations expire and can’t be reused for safety reasons.

We want Cuppi to be a reflection of your unique family. While we are a "slow app" by design, we are constantly adding new ways for you to customise your digital space so it feels less like an app and more like your front door.

Current and upcoming ways to customise:

• Family Name: Set the name that greets you every time you open the app.
• House Number: Add that personal touch that identifies your specific home.
• Wall Materials (Coming Soon): Choose from a selection of background textures, like classic brick or modern stone, to set the mood of your feed.
• Plaque Designs (Coming Soon): Customise the style of the house plaque displayed in your household view.
• App Icons (Coming Soon): Pick an icon that looks best on your home screen.

Steps to customise:

1. Open Settings: Tap the Settings icon in your navigation bar.
2. Go to Household: Select the Household menu.
3. Personalise: You’ll find the customisation options right at the top of the page.

If you’re looking to step back from managing the digital side of your home, transferring ownership is a simple process. However, because this hands over the "keys to the kingdom," it’s important to understand exactly how your access will change.

A few important things to consider:

• A Shift in Control: The new owner will have the ability to change your role or even remove you from the household entirely.
• Feature Access: You will no longer have access to administrative features, such as app customisation, companion settings, or the ability to delete the household.
• Final Say: The new owner will be able to delete the household at any time without needing further permission.

Steps to transfer ownership:

1. Open Settings: Tap the Settings icon in your navigation bar.
2. Go to Household: Select the Household menu.
3. Find the New Owner: Scroll to the Family Members section and tap on the profile of the person you’d like to take over.
4. Initiate Transfer: Tap Transfer Household Ownership.
5. Confirm the Change: A warning will appear to ensure you're ready for the change. Tap Confirm to finalise the transfer or Cancel to keep things as they are.

We have implemented robust household management features to ensure you always remain in control as an Owner. If necessary - for instance, if a family member’s phone is lost or stolen - a Household Member can be Suspended immediately.

What happens during suspension?

When a member is suspended, they immediately lose access to all household data. For enhanced security, a command is sent to the device to wipe all local Cuppi data. Please note that this action only affects the local cache on that specific device and does not impact your encrypted server backups.

How to suspend a member

To revoke access, follow these steps:

1. Tap your profile picture on the bottom menu bar.
2. Select Household from the management list.
3. Tap the name of the member you wish to suspend.
4. Tap the three dots (⋯) in the top-right corner.
5. Select Suspend User and follow the on-screen prompts to confirm.

Important Limitations

The remote wipe and access revocation require an active internet connection. If the target device is in Airplane Mode or has no network connectivity, the suspension command cannot be received, and local data may remain temporarily accessible.

Because of this limitation, we highly recommend that all members enable Biometric Logins (FaceID or TouchID). This ensures the app automatically locks after 5 minutes in the background, providing a vital layer of protection even when offline.

We understand that sometimes you might need a fresh start or find that Cuppi isn’t the right fit for your home right now. If you decide to close a household you’ve created, we want to make sure you know exactly what happens to your data and how to do it securely.

Things to keep in mind before you begin:

• Complete Data Wipe: Deleting a household permanently removes all shared data from our servers and your device.
• Member Access: All household members will lose access immediately. They’ll see a "Revival" screen giving them the choice to reach out to you to restore the home or leave it permanently.
• The 7-Day Safety Net: To prevent accidental loss, we "freeze" your data for a 7-day grace period. During this time, you can change your mind and reactivate everything.
• Immediate Deletion: If you’re certain and want to skip the wait, you’ll have the option to finalise the deletion immediately the next time you log in after making the request.

Steps to delete:

1. Open Settings: Tap the Settings icon in your navigation bar.
2. Go to Household: Select Household to access your home management tools.
3. The Danger Zone: Scroll to the bottom of the page to find the Danger Zone section.
4. Request Deletion: Tap Delete Household.
5. Confirm the Schedule: A warning will appear to ensure this is what you want. Tap Schedule Deletion to begin the process, or Cancel if you’ve changed your mind.

Once you confirm, any data not yet synced to the cloud will be cleared from your phone, and you will be securely signed out.