Notifications

Let's get them back on track. Try these in order:

1. Check the iPhone setting. Go to Notifications & Email in Cuppi. If you see a message saying notifications are turned off, tap Turn on notifications (or Open iOS Settings further down).
2. Check the reminder is switched on. Each type has its own switch in Notifications & Email.
3. Check your iPhone isn't hiding them. A Focus mode or Do Not Disturb can hold notifications back.
4. Check your connection. Some reminders are sent from our servers and need an internet connection: the chores morning summary, car, budget and bank holiday reminders, and optional updates.
5. Open Cuppi now and then. Reminders that are scheduled on your phone are topped up whenever you open the app.

Scheduled on your phone (these work without a connection):

• Bin day
• Birthdays, anniversaries and In Memoriam
• Pet medication, vaccinations, appointments and insurance
• High priority chores

Sent from our servers (these need an internet connection):

• The chores morning summary
• Car reminders
• Budget review reminders
• Bank holidays
• Optional updates, such as the weekly home summary

Because an iPhone limits how many reminders an app can schedule, Cuppi keeps the most important ones, like medication and bin day, if it ever runs short.

It depends on the reminder:

• Bin Day: tap the cog in Bin Day and change the time. It's 6:00 pm the evening before by default.
• Birthdays, anniversaries and In Memoriam: open Celebrations > Settings to choose how many days before, and what time.
• Pet appointments: choose when to be reminded when you add the appointment, from the time of the event up to a week before.
• Pet medication: you set the dose times when you add the medication.
• Chores morning summary: 7am, and car reminders: 8am. These times are fixed.

1. Tap your profile picture in the bottom menu bar (the Settings tab).
2. Tap Notifications & Email.
3. Switch off the one you don't want. You'll find switches for:

• Bin Collection
• Celebrations (birthdays, anniversaries, bank holidays and In Memoriam)
• Budget review reminders
• Car reminders
• Chores morning summary and High priority chore reminders
• Companion posts (Month ahead posts)

Everything else carries on as normal.

In Notifications & Email, scroll to the bottom and tap Advanced. It shows a read-only list of every reminder currently scheduled on your phone, which is handy for checking that everything has landed where you expect.

It's a friendly heads-up that the reminders scheduled on your phone are about to run out. Cuppi sends it a day or so before, so nothing is missed.

Just open the app and it tops everything up again.

The bell in the bottom menu bar shows reminders that Cuppi has scheduled on your phone, such as bin day and birthdays, once they've arrived.

Some reminders sent from our servers, such as budget review reminders and bank holidays, are push notifications only, so they won't appear in the list.

Open Notifications & Email, then switch off the topics you don't want under Household Updates and Marketing. They're optional and off by default, so if you've never turned them on, you won't receive them.

You can also turn off all notifications for Cuppi in your iPhone's settings, though that will stop your reminders too.

Cuppi doesn't send promotional notifications or emails between 9pm and 9am in your household's time zone. Your reminders aren't affected, so a bin day or medication reminder arrives when you've asked for it.

If you'd like silence at other times, an iPhone Focus mode will do the trick.